Module 1 - Summary
Online Communication
Career guidance via digital platforms requires different communication skills than in-person IAG.
This module provides training in areas such as:
- Active listening
- Empathy
- Non-verbal communication in a digital context
- Different forms of online communication (e-mail, chat, video conferencing),
- How to keep clients’ engagement at high standards
- Boundary-setting in the context of online or blended guidance.